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Call Centre Salesperson

OFO Code: 524401

Last checked 3 October 2026

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1. Occupation identity

OFO code
524401
Occupation
Call Centre Salesperson
Classification
OFO 2021
Major group
SERVICE AND SALES WORKERS
Unit group
5244 · Contact Centre Salespersons

Official description
Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.

More official OFO detail

Specialisations: Telemarketer, Customer Contact Centre Salesperson, Telephone Sales Person, Telemarketing Salesperson, Contact Centre Agent (Interactive and Direct Marketing), Internet Salesperson

  • Creating interest in goods and services, and seeking a sale or agreement to see sales representatives
  • Maintaining statistics of calls made and successes achieved
  • Arranging appointments for sales representatives
  • Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • Arranging processing and despatch of goods and services, information kits and brochures to customers
  • Reporting competitor activities and issues raised by contacts for attention by managers
  • Promoting goods and services by telephone or electronic mail, following scripts and working form lists of contacts
  • Submitting periodic reports on telemarketing activities and results

2. Demand status

Demand evidence not yet linked

This is an official OFO 2021 occupation. Demand status is separate evidence and is not inferred from inclusion in the OFO.

A national demand signal is not a promise of a vacancy in your town.

3. Salary evidence

No sourced salary record has been ingested for this OFO code yet.

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5. Qualification

Qualification evidence pending.

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7. Industry, sector and provincial context

National occupation classification. Industry and provincial context are shown only where a separate official source supports the link.

No source-backed modern OFO↔SIC 7 industry link has been ingested for this occupation yet. PathLens does not infer one from the job title.

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8. Next steps — official links

Career explorationNCAP / KhethaOfficial destination ↗QualificationQCTOOfficial destination ↗Public employment serviceESSA / labour centreOfficial destination ↗

9. Decision tools

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