PATHLENSA RISKATLAS.CO.ZA PRODUCT · SOUTH AFRICA
RISKATLAS.CO.ZA
Enquiry Clerk
OFO Code: 422501
Last checked 3 October 2026
1. Occupation identity
- OFO code
- 422501
- Occupation
- Enquiry Clerk
- Classification
- OFO 2021
- Major group
- CLERICAL SUPPORT WORKERS
- Unit group
- 4225 · Enquiry Clerks
Official description
Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
More official OFO detail
Specialisations: Client Support Officer, Enquiry Officer, Information Express Officer, Corporate / Front Office Receptionist, Public Foyer Attendant, Information Clerk / Officer / Advisor / Assistant, Public Counter Assistant / Clerk / Receptionist, Communications Assistant, Client Liaison Officer, Customer Centre Support Officer, Info Centre Administrator, Dealer Support Consultant, Complaints Clerk, Customer Services Clerk / Officer / Reception Officer, Helpline Advisor, Consumer Safety Advisor
- Recording information about enquiries and complaints
- Answering inquiries about goods services, and policy and providing information about their availability location, price and related issues
- Referring complex enquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
- Responding to enquiries about problems and providing advice, information and assistance
2. Demand status
Demand evidence not yet linked
This is an official OFO 2021 occupation. Demand status is separate evidence and is not inferred from inclusion in the OFO.
A national demand signal is not a promise of a vacancy in your town.
3. Salary evidence
No sourced salary record has been ingested for this OFO code yet.
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5. Qualification
Qualification evidence pending.
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7. Industry, sector and provincial context
National occupation classification. Industry and provincial context are shown only where a separate official source supports the link.
No source-backed modern OFO↔SIC 7 industry link has been ingested for this occupation yet. PathLens does not infer one from the job title.
Browse the official South African industry classification →8. Next steps — official links
9. Decision tools
10. Sources for this page
- DHET Organising Framework for Occupations (OFO 2021) · Planned
- DHET Occupations in High Demand · Planned
- Critical Skills List · Planned
- QCTO qualifications and occupational certificates · Planned
- Stats SA Quarterly Labour Force Survey · Planned
- SETA Sector Skills Plans / hard-to-fill vacancy tables · Planned