PATHLENSA RISKATLAS.CO.ZA PRODUCT · SOUTH AFRICA RISKATLAS.CO.ZA
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Contact Centre Resource Planner

OFO Code: 422204

Last checked 3 October 2026

PATHLENS

1. Occupation identity

OFO code
422204
Occupation
Contact Centre Resource Planner
Classification
OFO 2021
Major group
CLERICAL SUPPORT WORKERS
Unit group
4222 · Contact Centre Information Clerks

Official description
Contact centre information clerks provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media, such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided.

More official OFO detail

Specialisations: Contact Centre Workforce Scheduler, Contact Centre Workforce Management Planner, Contact Centre Shift Scheduler, Contact Centre Workforce Planner

  • Sending letters, information sheets and other documents to clients
  • Dispatching tasks to other units, when relevant
  • Identifying requirements and entering events into a computer system
  • Advising clients of additional products or services
  • Invoicing or handling payments, where necessary
  • Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints

2. Demand status

Demand evidence not yet linked

This is an official OFO 2021 occupation. Demand status is separate evidence and is not inferred from inclusion in the OFO.

A national demand signal is not a promise of a vacancy in your town.

3. Salary evidence

No sourced salary record has been ingested for this OFO code yet.

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5. Qualification

Qualification evidence pending.

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6. Study funding

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7. Industry, sector and provincial context

National occupation classification. Industry and provincial context are shown only where a separate official source supports the link.

No source-backed modern OFO↔SIC 7 industry link has been ingested for this occupation yet. PathLens does not infer one from the job title.

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8. Next steps — official links

Career explorationNCAP / KhethaOfficial destination ↗QualificationQCTOOfficial destination ↗Public employment serviceESSA / labour centreOfficial destination ↗

9. Decision tools

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10. Sources for this page