PATHLENSA RISKATLAS.CO.ZA PRODUCT · SOUTH AFRICA
RISKATLAS.CO.ZA
Call or Contact Centre Manager
OFO Code: 143905
Last checked 3 October 2026
1. Occupation identity
- OFO code
- 143905
- Occupation
- Call or Contact Centre Manager
- Classification
- OFO 2021
- Major group
- MANAGERS
- Unit group
- 1439 · Services Managers not Elsewhere Classified
Official description
This unit group covers managers that plan, direct and coordinate the provision of services and are not classified in sub-major group 13, production and specialised services managers or elsewhere in sub-major group 14, hospitality, retail and other services managers. For instance, managers of travel agencies, conference centres, contact centres and shopping centres are classified here.
More official OFO detail
Alternative titles: Call Centre Executive, Call Centre Director, Call Centre Strategist
Specialisations: Call / Contact Centre Quality Manager, Contact Centre Workforce Manager, Telesales Manager, Contact Centre Manager: Workforce Scheduler, Contact Centre Manager: Resource Planner, Call or Contact Centre Supervisor
2. Demand status
Demand evidence not yet linked
This is an official OFO 2021 occupation. Demand status is separate evidence and is not inferred from inclusion in the OFO.
A national demand signal is not a promise of a vacancy in your town.
3. Salary evidence
No sourced salary record has been ingested for this OFO code yet.
Open remuneration history & calculator →4. Quick EE check
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5. Qualification
Qualification evidence pending.
Understand NQF levels, institutions & recognition → Build my qualification pathway →6. Study funding
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7. Industry, sector and provincial context
National occupation classification. Industry and provincial context are shown only where a separate official source supports the link.
No source-backed modern OFO↔SIC 7 industry link has been ingested for this occupation yet. PathLens does not infer one from the job title.
Browse the official South African industry classification →8. Next steps — official links
9. Decision tools
10. Sources for this page
- DHET Organising Framework for Occupations (OFO 2021) · Planned
- DHET Occupations in High Demand · Planned
- Critical Skills List · Planned
- QCTO qualifications and occupational certificates · Planned
- Stats SA Quarterly Labour Force Survey · Planned
- SETA Sector Skills Plans / hard-to-fill vacancy tables · Planned